1. Introduction

    Balanceworks (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our holistic health services in Blouberg, South Africa, or interact with us online.

    We comply with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable laws.

     

     

    2. Information We Collect

    We may collect the following types of personal information:

    • Personal identification details: name, surname, date of birth, ID or passport number.

    • Contact information: phone number, email address, residential or postal address.

    • Health-related information: medical history, current health status, treatment preferences, lifestyle details (only relevant to your holistic health needs).

    • Billing information: payment details, invoices, and transaction history.

    • Website usage data: IP address, browser type, and site interaction (if using our website).

     

     

    3. How We Collect Information

    We collect information directly from you when you:

    • Book a consultation or treatment (in-person, telephonic, or online).

    • Complete client intake forms.

    • Communicate with us via email, phone, or social media.

    • Use our website or online booking system.

     

     

    4. Purpose of Collection

    Your personal information is used to:

    • Provide holistic health services and treatments tailored to your needs.

    • Maintain accurate health records for ongoing care.

    • Communicate with you regarding appointments, services, and updates.

    • Process payments and issue invoices.

    • Comply with legal and regulatory requirements.

    We will only use your information for the purposes you have consented to, unless otherwise required or permitted by law.

     

     

    5. Sharing of Information

    We will not sell or rent your personal information. We may share your information only when:

    • You have given explicit consent.

    • It is required for your treatment (e.g., referring to another health professional).

    • We are legally obliged to do so.

    • It is necessary to protect your or another person’s vital interests.

    All third parties receiving your information must comply with POPIA and maintain confidentiality.

     

     

    6. Data Storage and Security

    We store personal information securely in physical files and/or encrypted electronic systems.
    We take reasonable steps to protect your information against:

    • Unauthorised access.

    • Loss, misuse, or alteration.

    Your data will be kept only for as long as necessary for the purposes it was collected, or as required by law.

     

     

    7. Your Rights

    Under POPIA, you have the right to:

    • Access your personal information.

    • Request correction or deletion of your data.

    • Withdraw consent for processing (where applicable).

    • Lodge a complaint with the Information Regulator (South Africa).

     

     

    8. Cookies and Website Use

    If our website uses cookies, they will only be used for functionality, analytics, and improving your user experience. You can disable cookies in your browser settings.

     

     

    9. Contact Us

    If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

    Balanceworks
    ​1 Cowrie Close, Bloubergrand Cape Town, Western Cape 7442
    Email: admin@balanceworks.co.za
    Phone: +27 (0) 61 662 2916

     

     

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on our website and, where appropriate, notified to you directly.