{"id":823,"date":"2025-08-13T09:19:59","date_gmt":"2025-08-13T09:19:59","guid":{"rendered":"https:\/\/www.balanceworks.co.za\/?page_id=823"},"modified":"2025-08-21T06:48:41","modified_gmt":"2025-08-21T06:48:41","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.balanceworks.co.za\/?page_id=823","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"823\" class=\"elementor elementor-823\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d993032 e-flex e-con-boxed e-con e-parent\" data-id=\"d993032\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f89d70d elementor-widget elementor-widget-text-editor\" data-id=\"f89d70d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"284\" data-end=\"309\"><strong data-start=\"288\" data-end=\"307\">1. Introduction<\/strong><\/h3><p data-start=\"310\" data-end=\"615\">Balanceworks (\u201cwe\u201d, \u201cour\u201d, \u201cus\u201d) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our holistic health services in Blouberg, South Africa, or interact with us online.<\/p><p data-start=\"617\" data-end=\"726\">We comply with the <strong data-start=\"636\" data-end=\"697\">Protection of Personal Information Act, 4 of 2013 (POPIA)<\/strong> and other applicable laws.<\/p><p data-start=\"617\" data-end=\"726\">\u00a0<\/p><hr data-start=\"728\" data-end=\"731\" \/><h3 data-start=\"733\" data-end=\"768\">\u00a0<\/h3><h3 data-start=\"733\" data-end=\"768\"><strong data-start=\"737\" data-end=\"766\">2. Information We Collect<\/strong><\/h3><p data-start=\"769\" data-end=\"830\">We may collect the following types of personal information:<\/p><ul data-start=\"832\" data-end=\"1358\"><li data-start=\"832\" data-end=\"925\"><p data-start=\"834\" data-end=\"925\"><strong data-start=\"834\" data-end=\"869\">Personal identification details<\/strong>: name, surname, date of birth, ID or passport number.<\/p><\/li><li data-start=\"926\" data-end=\"1014\"><p data-start=\"928\" data-end=\"1014\"><strong data-start=\"928\" data-end=\"951\">Contact information<\/strong>: phone number, email address, residential or postal address.<\/p><\/li><li data-start=\"1015\" data-end=\"1178\"><p data-start=\"1017\" data-end=\"1178\"><strong data-start=\"1017\" data-end=\"1047\">Health-related information<\/strong>: medical history, current health status, treatment preferences, lifestyle details (only relevant to your holistic health needs).<\/p><\/li><li data-start=\"1179\" data-end=\"1259\"><p data-start=\"1181\" data-end=\"1259\"><strong data-start=\"1181\" data-end=\"1204\">Billing information<\/strong>: payment details, invoices, and transaction history.<\/p><\/li><li data-start=\"1260\" data-end=\"1358\"><p data-start=\"1262\" data-end=\"1358\"><strong data-start=\"1262\" data-end=\"1284\">Website usage data<\/strong>: IP address, browser type, and site interaction (if using our website).<\/p><\/li><\/ul><p>\u00a0<\/p><hr data-start=\"1360\" data-end=\"1363\" \/><h3 data-start=\"1365\" data-end=\"1404\">\u00a0<\/h3><h3 data-start=\"1365\" data-end=\"1404\"><strong data-start=\"1369\" data-end=\"1402\">3. How We Collect Information<\/strong><\/h3><p data-start=\"1405\" data-end=\"1457\">We collect information directly from you when you:<\/p><ul data-start=\"1459\" data-end=\"1670\"><li data-start=\"1459\" data-end=\"1531\"><p data-start=\"1461\" data-end=\"1531\">Book a consultation or treatment (in-person, telephonic, or online).<\/p><\/li><li data-start=\"1532\" data-end=\"1565\"><p data-start=\"1534\" data-end=\"1565\">Complete client intake forms.<\/p><\/li><li data-start=\"1566\" data-end=\"1624\"><p data-start=\"1568\" data-end=\"1624\">Communicate with us via email, phone, or social media.<\/p><\/li><li data-start=\"1625\" data-end=\"1670\"><p data-start=\"1627\" data-end=\"1670\">Use our website or online booking system.<\/p><\/li><\/ul><p>\u00a0<\/p><hr data-start=\"1672\" data-end=\"1675\" \/><h3 data-start=\"1677\" data-end=\"1711\">\u00a0<\/h3><h3 data-start=\"1677\" data-end=\"1711\"><strong data-start=\"1681\" data-end=\"1709\">4. Purpose of Collection<\/strong><\/h3><p data-start=\"1712\" data-end=\"1751\">Your personal information is used to:<\/p><ul data-start=\"1753\" data-end=\"2047\"><li data-start=\"1753\" data-end=\"1828\"><p data-start=\"1755\" data-end=\"1828\">Provide holistic health services and treatments tailored to your needs.<\/p><\/li><li data-start=\"1829\" data-end=\"1883\"><p data-start=\"1831\" data-end=\"1883\">Maintain accurate health records for ongoing care.<\/p><\/li><li data-start=\"1884\" data-end=\"1955\"><p data-start=\"1886\" data-end=\"1955\">Communicate with you regarding appointments, services, and updates.<\/p><\/li><li data-start=\"1956\" data-end=\"1996\"><p data-start=\"1958\" data-end=\"1996\">Process payments and issue invoices.<\/p><\/li><li data-start=\"1997\" data-end=\"2047\"><p data-start=\"1999\" data-end=\"2047\">Comply with legal and regulatory requirements.<\/p><\/li><\/ul><p data-start=\"2049\" data-end=\"2175\">We will <strong data-start=\"2057\" data-end=\"2065\">only<\/strong> use your information for the purposes you have consented to, unless otherwise required or permitted by law.<\/p><p data-start=\"2049\" data-end=\"2175\">\u00a0<\/p><hr data-start=\"2177\" data-end=\"2180\" \/><h3 data-start=\"2182\" data-end=\"2217\">\u00a0<\/h3><h3 data-start=\"2182\" data-end=\"2217\"><strong data-start=\"2186\" data-end=\"2215\">5. Sharing of Information<\/strong><\/h3><p data-start=\"2218\" data-end=\"2312\">We will not sell or rent your personal information. We may share your information only when:<\/p><ul data-start=\"2314\" data-end=\"2552\"><li data-start=\"2314\" data-end=\"2354\"><p data-start=\"2316\" data-end=\"2354\">You have given <strong data-start=\"2331\" data-end=\"2351\">explicit consent<\/strong>.<\/p><\/li><li data-start=\"2355\" data-end=\"2442\"><p data-start=\"2357\" data-end=\"2442\">It is required for your treatment (e.g., referring to another health professional).<\/p><\/li><li data-start=\"2443\" data-end=\"2479\"><p data-start=\"2445\" data-end=\"2479\">We are legally obliged to do so.<\/p><\/li><li data-start=\"2480\" data-end=\"2552\"><p data-start=\"2482\" data-end=\"2552\">It is necessary to protect your or another person\u2019s vital interests.<\/p><\/li><\/ul><p data-start=\"2554\" data-end=\"2653\">All third parties receiving your information must comply with POPIA and maintain confidentiality.<\/p><p data-start=\"2554\" data-end=\"2653\">\u00a0<\/p><hr data-start=\"2655\" data-end=\"2658\" \/><h3 data-start=\"2660\" data-end=\"2698\">\u00a0<\/h3><h3 data-start=\"2660\" data-end=\"2698\"><strong data-start=\"2664\" data-end=\"2696\">6. Data Storage and Security<\/strong><\/h3><p data-start=\"2699\" data-end=\"2858\">We store personal information securely in physical files and\/or encrypted electronic systems.<br data-start=\"2792\" data-end=\"2795\" \/>We take reasonable steps to protect your information against:<\/p><ul data-start=\"2860\" data-end=\"2917\"><li data-start=\"2860\" data-end=\"2884\"><p data-start=\"2862\" data-end=\"2884\">Unauthorised access.<\/p><\/li><li data-start=\"2885\" data-end=\"2917\"><p data-start=\"2887\" data-end=\"2917\">Loss, misuse, or alteration.<\/p><\/li><\/ul><p data-start=\"2919\" data-end=\"3031\">Your data will be kept only for as long as necessary for the purposes it was collected, or as required by law.<\/p><p data-start=\"2919\" data-end=\"3031\">\u00a0<\/p><hr data-start=\"3033\" data-end=\"3036\" \/><h3 data-start=\"3038\" data-end=\"3062\">\u00a0<\/h3><h3 data-start=\"3038\" data-end=\"3062\"><strong data-start=\"3042\" data-end=\"3060\">7. Your Rights<\/strong><\/h3><p data-start=\"3063\" data-end=\"3100\">Under POPIA, you have the right to:<\/p><ul data-start=\"3102\" data-end=\"3317\"><li data-start=\"3102\" data-end=\"3139\"><p data-start=\"3104\" data-end=\"3139\">Access your personal information.<\/p><\/li><li data-start=\"3140\" data-end=\"3188\"><p data-start=\"3142\" data-end=\"3188\">Request correction or deletion of your data.<\/p><\/li><li data-start=\"3189\" data-end=\"3244\"><p data-start=\"3191\" data-end=\"3244\">Withdraw consent for processing (where applicable).<\/p><\/li><li data-start=\"3245\" data-end=\"3317\"><p data-start=\"3247\" data-end=\"3317\">Lodge a complaint with the <strong data-start=\"3274\" data-end=\"3299\">Information Regulator<\/strong> (South Africa).<\/p><\/li><\/ul><p>\u00a0<\/p><hr data-start=\"3319\" data-end=\"3322\" \/><h3 data-start=\"3324\" data-end=\"3360\">\u00a0<\/h3><h3 data-start=\"3324\" data-end=\"3360\"><strong data-start=\"3328\" data-end=\"3358\">8. Cookies and Website Use<\/strong><\/h3><p data-start=\"3361\" data-end=\"3530\">If our website uses cookies, they will only be used for functionality, analytics, and improving your user experience. You can disable cookies in your browser settings.<\/p><p data-start=\"3361\" data-end=\"3530\">\u00a0<\/p><hr data-start=\"3532\" data-end=\"3535\" \/><h3 data-start=\"3537\" data-end=\"3560\">\u00a0<\/h3><h3 data-start=\"3537\" data-end=\"3560\"><strong data-start=\"3541\" data-end=\"3558\">9. Contact Us<\/strong><\/h3><p data-start=\"3561\" data-end=\"3663\">If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:<\/p><p data-start=\"3665\" data-end=\"3771\"><strong data-start=\"3665\" data-end=\"3681\">Balanceworks<\/strong><br data-start=\"3681\" data-end=\"3684\" \/><a class=\"active:text-tertiary hover:text-secondary-hover text-primary underline focus-visible:focus-ring rounded-4px underline-offset-4 flex gap-1 items-start text-body-14\" href=\"https:\/\/www.google.com\/maps\/search\/?api=1&amp;query=1+Cowrie+Close%2C+Bloubergrand%2C+Cape+Town%2C+Western+Cape%2C+7442\" target=\"_blank\" rel=\"noopener\" aria-label=\"Balanceworks. 1 Cowrie Close, Bloubergrand\nCape Town, Western Cape 7442 (Opens in a new window)\" data-eds-component=\"true\"><span class=\"inline-flex items-center\" data-eds-component=\"true\">\u200b<\/span><span class=\"text-body-14 where:block\" data-eds-component=\"true\">1 Cowrie Close, Bloubergrand Cape Town, Western Cape 7442<\/span><\/a><br data-start=\"3706\" data-end=\"3709\" \/>Email: admin@balanceworks.co.za<br data-start=\"3738\" data-end=\"3741\" \/>Phone: +27 (0) 61 662 2916<\/p><p data-start=\"3665\" data-end=\"3771\">\u00a0<\/p><hr data-start=\"3773\" data-end=\"3776\" \/><h3 data-start=\"3778\" data-end=\"3814\">\u00a0<\/h3><h3 data-start=\"3778\" data-end=\"3814\"><strong data-start=\"3782\" data-end=\"3812\">10. Changes to This Policy<\/strong><\/h3><p data-start=\"3815\" data-end=\"3957\">We may update this Privacy Policy from time to time. Changes will be posted on our website and, where appropriate, notified to you directly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Introduction Balanceworks (\u201cwe\u201d, \u201cour\u201d, \u201cus\u201d) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our holistic health services in Blouberg, South Africa, or interact with us online. We comply with the Protection of Personal Information Act, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-823","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.balanceworks.co.za\/index.php?rest_route=\/wp\/v2\/pages\/823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.balanceworks.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.balanceworks.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.balanceworks.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.balanceworks.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=823"}],"version-history":[{"count":10,"href":"https:\/\/www.balanceworks.co.za\/index.php?rest_route=\/wp\/v2\/pages\/823\/revisions"}],"predecessor-version":[{"id":986,"href":"https:\/\/www.balanceworks.co.za\/index.php?rest_route=\/wp\/v2\/pages\/823\/revisions\/986"}],"wp:attachment":[{"href":"https:\/\/www.balanceworks.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}